Shipping Partners & Rates: Vyōn partners with renowned carriers like FedEx, DHL, UPS, and others to offer flat rate worldwide shipping.
Processing & Shipping Time: Orders are processed within 2-5 working days before being handed over to our carriers. Delivery times are 7-12 business days, depending on your location. Delays may occur during holidays or due to unforeseen circumstances.
Order Confirmation & Changes: Orders are confirmed via email, and changes cannot be made once processing begins. We ship to the address provided at checkout.
Multiple Shipments: Orders with multiple items may arrive separately due to different manufacturing locations.
Tracking: You'll receive a tracking number via email once your order is dispatched. Tracking updates might take a few days to appear.
International Duties & Taxes: Recipients are responsible for any import taxes, duties, or customs fees. Returned shipments due to refusal will incur return shipping costs charged to the customer.
Lost, Stolen, or Damaged Packages: Vyōn isn’t liable for lost, stolen, or damaged packages. Please contact the shipping carrier for any issues related to delivery.
Address Accuracy: Customers are responsible for providing accurate shipping details. Vyōn cannot modify addresses or retrieve packages once processed.
Feedback: We welcome your feedback at info@thevyonstore.com to help us improve our services.